We want you to love your HugMallow purchase. If you are not completely satisfied, we’re here to help.

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📅 Returns

You may request a return within 30 days of receiving your item.

To be eligible:

• Item must be unused and in original condition
• Must be in original packaging
• Proof of purchase is required

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🔁 Refunds

Once we receive and inspect your return:

• You will be notified of approval or rejection
• Approved refunds will be processed to your original payment method
• Processing time may take 5–10 business days

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🚫 Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged products (not due to our error)
• Final sale or clearance items

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📦 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

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❗ Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 7 days
• Provide photos for verification
• We will offer a replacement or refund

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📧 Start a Return

To begin a return, contact us at:
📧 contact@HugMallow.com