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View compareShipping policy
At HugMallow, we aim to deliver your plush companions quickly and safely.
⏱️ Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
🚛 Shipping Time
Estimated delivery times:
- United States: 5–10 business days
Delivery times may vary due to:
- Weather conditions
- Carrier delays
- High demand periods
💲 Shipping Costs
Shipping rates are calculated at checkout.
We may offer free shipping promotions from time to time.
📦 Order Tracking
Once your order ships:
- You will receive a tracking number via email
- You can track your order in real time
📍 Incorrect Address
Please ensure your shipping details are correct.
We are not responsible for:
- Delays due to incorrect addresses
- Lost packages caused by incorrect information
🚫 Lost or Stolen Packages
HugMallow is not responsible for lost or stolen packages marked as delivered. Please contact your carrier for assistance.
📧 Need Help?
For shipping questions, contact us:
📧 contact@HugMallow.com